LEGAL REFERENCE

Our Terms Shape Your Account

These terms define how galicuan works for you — from account setup through deposits via QRIS, DANA, OVO and GoPay, to gameplay and withdrawals. We've written them to...

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galicuan Our Terms Shape Your Account

Policy Foundation & Jurisdiction

galicuan operates under the terms outlined here, applicable to accounts opened in supported Indonesian regions where local law permits. Your account creation confirms you've read and accepted these terms. We process deposits through QRIS, DANA, OVO and GoPay using partner networks that meet regional compliance standards. Withdrawals follow the same payment rails you used to fund your account. Disputes are handled through

our support team first; escalation paths are detailed in the support section below.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

How to Reach Us

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account dashboard. Our team responds within minutes during operating hours, seven days a week.

Email Support

Send account or payment questions to [email protected]. We reply within 24 hours with next steps and any documentation we need from you.

Account Help Center

Browse FAQs and step-by-step guides inside your account settings. Most deposit, withdrawal and gameplay questions are answered there without waiting.

TRUST MARKERS

Why These Terms Matter

Transparent Rules

We don't hide fees, withdrawal limits or account restrictions in footnotes. Every rule is stated plainly so you know exactly...

Payment Security

QRIS, DANA, OVO and GoPay transactions are encrypted end-to-end. Your payment details never touch our servers directly; partners handle the...

Account Protection

Two-factor authentication is available for all accounts. We recommend enabling it to prevent unauthorized access to your funds and gameplay...

Dispute Resolution

If a transaction doesn't match what you expected, our support team investigates within 48 hours and works with payment partners...

Regular Audits

Our terms and payment flows are reviewed quarterly to stay aligned with Indonesian regional standards and partner compliance requirements.

Your Data Rights

You can request a copy of your account data, transaction history and personal information at any time through the account...

Consistency Across Our Policies

Privacy Policy
Covers how we collect, store and protect your personal data. Aligns with these terms on account security and payment handling.
Deposit & Withdrawal Policy
Details minimum amounts, processing times and fees for QRIS, DANA, OVO and GoPay. Cross-referenced in the payment section of these terms.
Account Closure Policy
Explains how to close your account, what happens to remaining balance, and how long records are kept after closure.
Dispute & Refund Policy
Outlines the process for challenging a transaction or requesting a refund. Complements the support pathways listed in these terms.
Gameplay Rules
Defines fair play standards, prohibited activities and consequences for violations. Enforced consistently across all game lobbies.
Bonus Terms
If promotions are running, their specific conditions are posted separately but must comply with the account and withdrawal rules here.
Third-Party Partners
Our payment processors, game providers and support vendors are listed in the appendix. Each operates under their own terms, linked in your account.
QUICK SIGNAL

What Defines Our Brand

01
One-Tap Deposits QRIS, DANA, OVO and GoPay are integrated into the chip row above the lobby. Tap, confirm, and your balance updates in seconds without leaving the game.
02
No Hidden Fees Deposit and withdrawal costs are shown before you confirm. We don't charge surprise fees or apply hidden minimums that appear after you've funded your account.
03
Instant Account Setup Open your account in under two minutes with just your phone number and email. Full lobby access is live the moment you deposit your first amount.
04
Live Withdrawal Tracking Watch your withdrawal status update in real time. You'll see when it leaves our system, when the payment partner processes it, and when it hits your wallet.
05
Mobile-First Design These terms, your account settings and all support tools are optimized for phone screens. Desktop versions are available but the mobile flow is our priority.
06
24/7 Account Access Your account, transaction history and payment methods are accessible anytime. Support is available seven days a week to answer questions about these terms.

Terms Questions Answered

Tap 'Forgot Password' on the login screen. We'll send a reset link to your email within seconds. Click it, create a new password, and you're back in your account immediately.

Yes. Your phone number, email and display name can be updated in account settings anytime. Payment method changes require verification for security. Contact support if you need help.

Minimum deposit is Rp 10,000 via QRIS, DANA, OVO or GoPay. Maximum limits vary by payment method and are shown in the deposit screen before you confirm the transaction.

Withdrawals to QRIS, DANA, OVO or GoPay typically arrive within 5–15 minutes. Bank transfers may take 1–2 hours. You can track status in real time from your account dashboard.

Check your transaction history first — it may be processing. If it's been over 30 minutes, contact support with your payment reference number. We'll investigate with the payment partner immediately.

Yes. Go to account settings, select 'Close Account', and confirm. Any remaining balance will be withdrawn to your original payment method within 24 hours.

These terms apply to all accounts in supported Indonesian regions. Some payment methods or features may vary by location. Your account setup will show what's available to you.